About

FAQ

• Where is the store based?

  Surabaya, Indonesia

• Do you accept orders placed outside of the US?

  Yes! I ship worldwide

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What type of mail is used for shipping?

  I will use standard Registered Air Mail, which comes with a tracking number.

• Will I receive a tracking number for my parcel?

  Yes, of course :)

• Is it possible to upgrade my shipping service from Registered Air Mail to EMS/DHL/Fedex?

  Yes, it is possible. Please specify which shipping service you would like at the note option when you purchase the items and I will inform your new shipping fee.

• How will the item(s) be packed?

  I use plastic to cover the item + thick mounting board ( so it won't be bent ) and wrapped them with bubble wrap to protect it and put them together inside one brown envelope.

• Will you combine shipping?

  Yes, I will, you'll save more in shipping fee.

• Do I have to fill in my full shipping address and phone number?

  Yes, please. So the package will arrive safely for you.

• I'm from Indonesia, do I need to buy through your online store?

  You can just contact me from any channel ( email, message, etc ). I accept payment from local bank and will ship the package using local service.

• I have more questions, how do I contact you?

  You can hit "contact me" button or send your email to [email protected]

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.